TSBG runs own autonomus system (AS) and BGP sessions to Internet providers who are international class carriers like Cogent, Deutche Telekom and local providers like NETERRA, MTEL, Bulgartel and Blizoo.

TSBG is committed to providing, via partner’s service provider networks a reliable, high-quality Internet Access as part of this Agreement. If Customer experiences Network Unavailability,

Customer will receive, at Customer’s request, Service Credits as described in the Agreement.

TSBGs Outage Notification Guarantee is to proactively notify a Dedicated Internet Access Customer within 15 minutes after TSBG determines that Customer’s Service is unavailable. TSBG’s standard procedure is to ping the Customer’s equipment every minute. If Customer’s

equipment does not respond after ten consecutive ping cycles, TSBG will deem the Service unavailable and will contact Customer’s designated point of contact by a method elected by TSBG (telephone, email, fax, or pager).

NETWORK LATENCY GUARANTEE.

For Dedicated Internet Access customers only, the monthly average Network Latency for packets carried over the network between Backbone Hubs for Europe is less than 42 miliseconds.

Network Latency (or Round trip time) is defined as the average time taken for an IP packet to make a round trip between Backbone Hubs.

After being notified by Customer of Network Latency in excess of the rates specified above, TSBG will use commercially reasonable efforts todetermine the source of such excess Network Latency and to correct such problem to the extent that the source of the problem is on the TSBG Network.

PACKET DELIVERY GUARANTEE.

For Dedicated Internet Access customers only, the TSBG Network has an average monthly Packet Loss no greater than 0.1% (or successful

delivery of 99.9% of packets). Packet Loss is defined as the percentage of packets that are dropped between Backbone Hubs on the

Network.

After being notified by Customer of Packet Loss in excess of 0.1%, TSBG will use commercially reasonable efforts to determine the source ofsuch excess Packet Loss and to correct such problem to the extent that the source of the problem is on the TSBG Network.